Business Systems Analyst
At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong. We focus on the delivery of exceptional services, infrastructure and facilities for our community.
Wollongong is a great place to work, live and play! Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.
We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.
The Opportunity
Step into a role that enhances the technology experience for our staff and the community we support. As a Business Systems Analyst, you will play a central role in supporting and improving the systems that power our Property, Rating, Asset Management and Work Management portfolios.
You'll join a collaborative team who work closely with internal stakeholders across the organisation. Your work will directly contribute to smarter processes, better services, and improved user experiences.
This is a great opportunity to apply your technical capability in a supportive environment that values your ideas, expertise, and problem‑solving mindset. You'll have the chance to work on a variety of meaningful system enhancement projects. Once a year, depending on operational requirements such as system upgrades this role may require weekend or overtime.
This is a permanent full-time position. Salary from $99,044.09 up to $116,251.58 per annum, plus superannuation, (Salary package will be assessed based on skills, experience and qualifications).
What you will be doing
In this role, you will:
- Support and enhance our enterprise ERP (OneCouncil) across key Infrastructure + Land modules such as Property & Rating, Asset Management, and Work Management.
- Lead and contribute to system upgrades, enhancements, and integration work, ensuring operational continuity and high‑quality user experience.
- Collaborate with stakeholders to translate business needs into clear technical requirements and system improvements.
- Design and maintain data flows, ETL processes, dashboards, and reports that enable evidence‑based decision‑making.
- Troubleshoot and resolve incidents, prioritising effectively to balance competing demands.
- Manage system configuration, access, data integrity and governance.
- Provide subject‑matter support, guidance, and training to users across the organisation.
- Contribute to our annual ERP upgrade through testing, preparation and implementation activities.
About you
You bring a blend of technical capability, analytical thinking, and a genuine desire to improve systems for the people who use them. You work independently, stay calm under pressure, and enjoy solving complex problems that make a real difference to service delivery.
What you'll bring to this role, both your technical capability and your approach to collaboration and problem solving:
- A relevant tertiary qualification (Business Systems, Information Technology) or equivalent industry experience
- Experience supporting and improving enterprise systems (ERP or similar). Ideally within property, rating, asset or land‑related portfolios.
- Advanced technical skills in SQL, ETL development, data modelling, and process automation.
- An ability to understand business processes and convert them into practical, effective system solutions.
- Strong communication skills that allow you to explain complex technical concepts clearly to non‑technical audiences.
- A commitment to teamwork, building strong working relationships, and collaborating effectively to achieve shared goals
- Proven time‑management skills and confidence juggling competing priorities.
- A commitment to Council's values of Respect, Integrity, OneTeam, Sustainability and Courage.
Why you'll love working at Wollongong City Council!
- True work-life balance
We know you work hard, and we make sure that effort is rewarded with real flexibility. Our hybrid work options, flex-time, and rostered days off mean you can maintain balance while delivering great outcomes. - Great working conditions
Enjoy a 35-hour work week or a 9-day fortnight with a regular rostered day off (RDO). - Career growth and recognition
We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed. - Generous leave provisions
Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years. - Health, safety, and wellbeing
We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks, vaccinations, and discounted gym memberships. - A vibrant social culture
Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events!
Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.
For more information, click on 'Apply' to be redirected to Wollongong City Council's job vacancy page.
Applications close 11:59pm, Monday 27 April 2026.
We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.
Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.
Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.