Engagement And Customer Insights Partner (12-Month Contract | 28 Hours Per Week)

Dubbo Regional Council Part Time Contract 27/07/2026

Compensation: Annual Package AUD $91,698.00 - $106,566.00

At the heart of community. At the start of the future.

That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new Engagement and Customer Insights Partner (12-Month Contract | 28 Hours per Week)

Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.48 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day. We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, New South Wales, and beyond. It doesn’t get much bigger than that.

Join us as an Engagement and Customer Insights Partner in our Customer Experience & Engagement branch and develop your skills and future career.

Find personal and professional growth

Join our award-winning team in this exciting temporary opportunity, where you'll partner with managers, coordinators, and team leaders to deliver meaningful community engagement initiatives that support Council's strategic priorities. You’ll design surveys, interpret customer analytics, and provide data-driven insights to guide decision-making across the organisation. As a key partner, you’ll help enhance community participation, shape engagement strategies, and build strong relationships with stakeholders both within and outside Council. If you're a proactive, organised individual with a knack for interpreting data and influencing outcomes, we’d love to have you on board. Enjoy a fast-paced, collaborative work environment where you’ll grow professionally while helping to shape the future of the Dubbo Region.

You'll find growth through:

  • Partnering with internal teams to develop and deliver engagement plans for a diverse range of projects, aligned with Council's Community Engagement Strategy and Framework.

  • Building and maintaining strong relationships with internal and external stakeholders to deliver meaningful and effective community engagement outcomes.

  • Designing engaging digital consultation experiences and managing projects through Council's YourSay platform, from planning and delivery through to evaluation.

  • Strengthening organisational capability by providing guidance, advice and support on contemporary community engagement principles, practices, and tools.

  • Applying advanced analytical and statistical techniques to interpret community feedback and prepare high-quality reports that support evidence-based decision-making.

What you'll bring

To thrive in this role, you will need:

  • Certificate IV in Business Administration, Communications, Community Services or a related discipline; or relevant formal/industry qualifications with significant experience in Community Engagement, Communications, Community planning, Social Sciences or a related field
  • Demonstrated practical experience in planning, delivering and evaluating engagement projects using different methods such as survey design
  • Demonstrated practical experience in digital skills including updating websites using content management systems
  • Demonstrated high level written and verbal communication and research skills
  • Strong interpersonal, collaboration and stakeholder management skills
  • Demonstrated time management skills and the ability to prioritise and work, in a fast paced, deadline driven environment.

We would also love you to have:

(Desirable requirements)

  • Analytical and problem-solving skills, with proven ability to collect, collate and analyse qualitative and quantitative data to identify and report on themes
  • Completed IAP2 Community Engagement Certificate or willingness to obtain

Ready for your opportunity?

Join us and help strengthen our community and your career.

This position offers an attractive annual salary ranging from $91,698 to $106,566 Pro Rata plus superannuation.

To find out more about this role, explore the Position Description and feel free to reach out to our Engagement & Customer Insights Coordinator on 02 6801 4210 to make an enquiry.

If this role sounds like you, we would love to hear from you, simply click Apply Now!

Applications close 9:00am, Monday 3rd August 2026

Please Note: Notifications are primarily system generated. Please ensure your email is correct before submitting an application to avoid missing crucial updates and required information.

Considering relocating for this opportunity?

Relocation support is available through The Welcome Experience, a NSW Government initiative assisting individuals and families moving to regional areas click the link to find out more.

Why Dubbo Regional Council?

At Dubbo Regional Council, you’ll find a great combination. Here’s what you can expect in your career with us:

  • Find purpose and impact

Everything you do at Dubbo Regional Council makes a difference for so many people, in so many ways. It’ll always be that way. But right here, right now, we’re at the heart of some big change - and this is your once-in-a-lifetime opportunity to help us shape the future for communities here and beyond.

  • Find personal and professional growth

You’ll find so much variety here. We’re doing diverse, high-impact work at scale. For you, that means plenty of opportunity to develop your skills and future career.

  • Find people you can count on and a lifestyle you love

Your career matters, but so does your life outside of work. You don’t have to sacrifice one for the other. Here, you’ll achieve and grow in a great place to live and work, with people who truly care.

You’ll also enjoy a range of other benefits:

  • Find a better balance - enjoy a 28-hour work week with flexible options, plus generous leave allowances.
  • Make your pay go further with a variety of salary-packaging options, including Rainbow Cottage Childcare, novated vehicle leasing, self-education expenses, disability/income protection insurance, and so much more.
  • Find real connection with our supportive team environment and active social club.
  • Prioritise your health and wellbeing with our Fitness Passport, comprehensive Wellbeing Program, annual flu vaccination, and Employee Assistance Program for you and your family.

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer that values diversity and inclusion, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.


Apply Now