Directorate Corporate & Community
Section Digital, Information & Customer
Team Customer Service
Employment Status Casual
Hourly Rate $36.34 per hour (Grade 8, Step 1) plus 25% casual loading.
Council Overview
Strathfield Council is a medium sized Council located in Sydney’s Inner West. The area of the Council comprises approximately 14 square kilometres and has an estimated population of 46,000 residents, which is growing at 2.5-3% annually. Based on NSW Government projections, the population will increase to over 80,000 by 2036.
About the Role
This casual Customer Service Advisor role is dedicated to delivering accurate, reliable, and high-quality customer service to both internal and external stakeholders. It involves acting as a central point of contact, a one-stop shop for customer enquiries, ensuring that each interaction is handled efficiently and professionally. Daily responsibilities include responding to enquiries through various channels such as face-to-face interactions, online platforms, Webchat, and telephone.
The role requires gathering and providing relevant information regarding Council services, applications, customer feedback, and related processes, with the aim of resolving each enquiry to the customer’s satisfaction and enhancing their overall experience.
To meet customer needs effectively, the role also involves liaising with technical experts within the organisation to obtain accurate and up-to-date information. This collaborative approach ensures that customers receive comprehensive and informed assistance, reinforcing trust and confidence in Council services.
In addition to customer service duties, the position provides administrative support to the customer service team on an as-needed basis. This includes assisting with a variety of administrative tasks to support the unit’s operations and contribute to the smooth functioning of the broader organisation.
The successful candidate will have the following:
- Relevant practical experience in a customer service role or industry
- Demonstrated experience in a call centre type of role and handling diverse, complex customer enquiries in a face-to-face situation within a government or complex environment.
- Demonstrated experience in office administration.
- Strong interpersonal skills including verbal and written communication skills.
- Able to manage interactions over several different channels, including face to face, phone, email, web chat and web forms.
- Proven adaptability to attend concurrently to several competing matters with accuracy and efficiency.
- Ability to work co-operatively as part of a team and independently without close supervision.
- High level computer proficiency with an ability to navigate multiple computer systems and to learn quickly.
- Excellent organisational and time management skills.
- Ability to correctly collect, receipt and balance monies daily.
- Ability to understand technical information and to communicate this information in a simple and accurate way.
- Demonstrated problem-solving skills, ability to take responsibility for customer issues until they are resolved.
Position Description
To review this position description for this role, please click here.
Staff Benefits
To see the staff benefits available, please click here.
To Apply
Applicants can apply through our online application process:
1. Please fill out your details below, review and answer our designated questions.
2. On the next page attach any required documentation before concluding your application.
Please have the following documentation (preferably in PDF format) ready to upload prior to commencing your application
- Cover letter
- Up to date CV/Resume
If you have any questions about the role, please contact Rhema Issa via email rhema.issa@strathfield.nsw.gov.au
Applications Close at 11:59pm, Friday 13 June 2025.
Applications will be reviewed as they are received, and we may close the position early based on the strength of the candidate.
Strathfield Council is an EEO employer. We encourage applications from everyone regardless of gender, age, ethnicity, cultural background, faith, disability, or gender identity. We encourage applications from people from diverse groups, including, but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, young people, older workers, people with disabilities, LGBTIQA+ and other minority groups.