Blue Mountains Visitor Information Centres are looking for an experienced retail manager and customer service professional to work in the Visitor Information Centre. This position will require you to foster and promote the development of the Blue Mountains by providing information services to visitors, prospective visitors, members, business and the local community.
You must have experience in leadership, rostering, administration, computer systems, cash handling, stock control, merchandising, point of sale systems, and customer enquiries and local knowledge of the Blue Mountains, tourism providers and bushwalks, with strong problem-solving abilities.
This role is front facing and suited to someone who enjoys high level customer service in a diverse and busy environment. This position is part-time and includes weekend work, as follows:
Thursday 8:30am to 4:30pm (7.5 hours / 30-minute break)
Friday 8:30am to 4:30pm (7.5 hours / 30-minute break)
Saturday 8:30am to 4:30pm (7.5 hours / 30-minute break)
Sunday 8:30am to 4:30pm (7.5 hours / 30-minute break)
Remuneration: base salary commencing at $68,129 gross per annum
+ 12% superannuation
+ performance payment 1% - 3.5% annual salary
+ annual award increase
For further information contact: Nicole Bartolo on (02) 4780 5203 or 0448 920 162.
Closing date: Sunday, 2 August 2026.
APPLICATION INFORMATION: It is preferred that you obtain the position description and information on how to apply from our website, www.bmcc.nsw.gov.au/jobs. Applications addressing the selection criteria, accompanied by a resume, references and copies of qualifications should be emailed to hresources@bmcc.nsw.gov.au prior to closing date. If you are unable to get access to a computer, hardcopy applications may be posted to Staff Applications, Blue Mountains City Council, Locked Bag 1005, KATOOMBA NSW 2780.