Engagement And Customer Insights Support Officer

Dubbo Regional Council Full Time Permanent 12/05/2023


Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation.  A large, diverse organisation with over 600 team members, we put relationships at the centre of our decision making and service delivery.  With a population of almost 55,000 and service catchment population of 120,000 people, our growing region offers a connected community with great access to nature, plus all the amenities of a major city. Find out more at dubbo.com.au 


This exciting and newly created position within Council's Customer Experience and Engagement Branch will provide high level administration support, exercising independent judgement and initiative working with internal stakeholders to deliver recommendations aimed at the efficient, effective and sustainable delivery of services and engagement performance outcomes. 

This position, in collaboration with the Engagement and Customer Insights Coordinator, will support and monitor Council's strategic engagement portfolio including substantial administration and ongoing maintenance of Council’s online Your Say engagement platform and rolling operational project based initiatives.


  • Be part of a creative, professional and driven team that is passionate about achieving positive outcomes for community
  • Work closely with the Engagement & Customer Insights Coordinator to ensure key engagement and partnership issues across council are addressed in a timely and effective manner
  • Assist in coordination of working groups, committees and consultations to facilitate engagement and support in line with the engagement strategy
  • Assist in research, analysis and reporting on relevant data related to the community profile of the Dubbo Region, as well as research, development, implementation and evaluation of Councils Community Engagement Strategy
  • Produce and maintain process documentation/procedures to support contemporary engagement practices with Council
  • Provide high level administration support and maintain Council’s online Your Say engagement platform
  • Obtain IAP2 accreditation


  • Certificate III in Business Administration or related discipline
  • Highly developed written and verbal communication skills, interpersonal skills with the ability to work successfully as a member of a team or autonomously
  • Highly developed administrative, organisational and time management skills, with a high level of attention to detail
  • Well developed analytical skills including the ability to conduct meaningful research, interrogate data and produce reports
  • Demonstrated skills and ability to relate effectively to a variety of clients offering a high level of customer service to internal and external customers


You are a team player who is looking for role diversity and professional development in a positive team environment. You will be driven to succeed, have an eye for detail, be passionate about customer experience and community engagement. Your background in high level administration, engagement and/or business/customer service have provided you with experience in all areas of the role and you are keen to develop your exposure in engagement undertakings. With a high sense of accountability, great interpersonal skills and high developed communication skills you have capacity to provide quality administration, project and team coordination support.


In undertaking this key role in our diverse organisation, you will be offered a range of benefits, including 4 weeks annual leave, access to DRC fitness passport program, and wellbeing program.

DRC also offers a variety of flexible working arrangements, learning and development opportunities, generous leave allowances and has an active Social Club.

DRC has a variety of Salary Packaging options available to staff including:

  • Superannuation
  • Rainbow Cottage Childcare
  • Professional Memberships
  • Excess Long Service Leave to Superannuation
  • Uniforms
  • Novated Vehicle Leasing
  • Remote Area Housing
  • Work Related Self Education Expenses
  • Portable Notebook or Laptop Computer
  • Airline Lounge Memberships
  • Disability/Income Protection Insurance
  • Tools of Trade

Dubbo Regional Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Please refer to the attached Position Description for the entire scope of essential and desirable criteria.

Please refer to the attached Information Package for details of the Strategy, Partnerships and Engagement Division. New Direction. New Division. New Opportunities.

Salary: $66,016 - $76,722 per annum plus superannuation.

Closing Date: 9.00am Monday 29 May 2023.

Enquiries: For a confidential discussion regarding this position, please contact Council's Engagement & Customer Insights Coordinator – 6801 4210


  1. Please fill out the questions in the application page below.
  2. You can save your application and return to it later by clicking on the 'save for later' button. An e-mail will be sent to you with a link to retrieve your saved application.
  3. On the following page you'll have the opportunity to attach your resume.
  4. All correspondence will be via the e-mail you have provided in your application. (Please ensure you check your "Junk Mail" folder.)