Supervisor - Administration

Tweed Shire Council Full Time Permanent 14/01/2022

This is a great opportunity for a positive, experienced and innovative administration professional to join our team.  

Working with the Building and Environmental Health teams you will lead the administration team to deliver a high level of customer service to both these teams and our external and internal customers.

You must be an excellent communicator that builds strong relationships and collaborations with your staff, your supervisor and all internal and external stakeholders.  You can easily balance the needs of your staff with the operational needs of the organisation.

You are easy to work with, provide and receive feedback positively and thrive on driving productivity improvements, maintaining high staff morale and leading an experienced team by example.  

About the role:

  • Coordinates the operations of the administration section of the Building and Environmental Health Unit
  • Provides quality integrated support to the Manager Building and Environmental Health
  • Undertaking process improvement and written procedures on a regular basis
  • Running reports and statistics for the Building and Environmental Health Unit
  • Supervises the administration staff (7 staff at present) to ensure effective support is provided to the Building and Environmental Health Unit
  • Takes on a full range of administration duties to assist in the day-to-day running of the team (meeting minutes, agendas etc).

What's on offer:

  • An attractive base salary ranging from $1,257.24 per week with competency based increments up to $1,476.04 per week, plus 10% super
  • 35 hour week, 9 day fortnight
  • Training and development opportunities
  • Flexible work options for a healthy work/life balance
  • Generous employment conditions (we have too many to list - click here for more).

We are seeking: 

  • The person we are looking for will have a hands on approach and a positive can do attitude
  • Relevant qualifications and experience in administration, management, business or human resources. 
  • Demonstrated experience in the supervision and development of support staff in a complex and demanding work environment.
  • Excellent interpersonal, conflict resolution and negotiation skills that can be applied to effectively lead a change process. 
  • Demonstrated ability to form strong collaborations with staff, management and all internal and external stakeholders.

About Us:

  • Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
  • Tweed Heads is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.  
  • Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles.

Where it's located:

This position is based in Murwillumbah, and can be directed to work from any Council work site.

Position closes: 

Friday 28 January 2022 at 12 noon sharp (NSW time).  Late applications will not be permitted.

Click here to view the Position Description

Click here for more information on the Recruitment Process

Click here to view our Values

Pre-Employment Screening

Tweed Shire Council conducts pre-employment assessments as part of its recruitment process.  Click here for more information.

How To Apply

You must use your own email address, and not one used previously by another person that has applied for a position with council.

Once you start your online application, you cannot save and return to it later. 

You may wish to prepare your responses in a Word document. You can then COPY and PASTE your answers from Word into the below fields.

  1. Have your Resume document ready to go.
  2. Fill out all questions below. Click 'Next'.  For tips on how to address the selection criteria, click here
  3. You'll then be prompted to attach your resume and other documents (if applicable). Click 'Next'.
  4. Review your application to confirm everything is correct. Click 'Confirm' to submit your application.

If you'd like to COPY and PASTE selection criteria fields into a separate Word document to work on over time, please find them listed below:


1. Relevant tertiary qualifications in staff management, business administration or human resources; and experience in leading a team in a complex work environment.
2. Demonstrated industry experience in the supervision and development of support staff; including team cultural change and managing staff performance.
3. Highly developed written and oral communication skills.
4. Demonstrated ability to plan and prioritise workloads, work unsupervised and to ensure staff achieve work targets.
5. Demonstrated problem solving and decision making skills
6. Excellent interpersonal, conflict resolution and negotiation skills with demonstrated ability to form strong collaborations with other internal and external stakeholders.
7. Proven customer service skills and the ability to meet customer needs for easy application processes and positive interactions with staff.
8. High level of proficiency in the use Microsoft Office (Word, Excel and Outlook), MS Teams, and demonstrated ability to learn new software systems.
9. Current Vehicle Licence - Car.

10. Knowledge and experience in Property & Rating, and Council’s Record Management System (which is currently Enterprise Content Management – ECM) and the NSW Planning Portal.
11. Understanding of the role of customer service in the Local Government environment.




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