Product Support Manager

City of Sydney Full Time Permanent 23/04/2021

Division: PEOPLE, PERFORMANCE & TECHNOLOGY
Unit: TECHNOLOGY & DIGITAL SRV
Section: DIGITAL INNOV & DEVELOP
Salary: AUD 144,126.00 - 164,656.00 per annum plus Superannuation
Employment status: Permanent
Employment arrangement: Full Time
Location: Sydney CBD
Option to work under a 19 day month arrangement

At the City of Sydney our people are our most important asset and are central to achieving our exciting and ambitious Sustainable Sydney 2030 vision - developing a green, global and connected city.

Candidates are invited to apply for the role of Product Support Manager in the Technology and Digital Services Unit.

This exciting and challenging role will lead the product and application support function to ensure currency, availability, reliability of application software, and maximum utility to support business outcomes. You will also ensure support activities are conducted in timely, efficient and cost effective manner.

With relevant tertiary qualifications, you will have experience in leading a team, an understanding of systems development life cycle and delivering functionality, and fixes within a Continuous Integration/Continuous Delivery (CI/CD) methodology. You will also have significant experience in IT service management with direct business engagement across multiple technology domains, and high pressure environment.

Advanced .Net programming experience and strong communication skills as well as the ability to work outside of business hours when necessary are also essential.

At the City you will join a dedicated team where individual effort is part of something much bigger - delivering great things for our city's dynamic future

To apply: Click on the 'Apply' button below to complete your online application. Please upload your current resume and respond to the online application questions that demonstrates how you meet the requirements of this role. Please note the "Essential Criteria Response" field in the online application does not require you to respond or upload a document.

This role will require a national criminal check and pre-employment health declaration.

Position description: CLICK HERE to view or download the position description.

Applications must be made online via the City's website by 11.59pm on Sunday 16 May 2021.

For further information contact: Michael Peng, Digital Development Manager on 02 9265 9864.

Employee Benefits: CLICK HERE for more information on the benefits of working in Council.

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including people with disability, Aboriginal and Torres Strait Islander people, LGBTIQ and other culturally diverse communities to join Council.

The City will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via recruitment@cityofsydney.nsw.gov.au or 02 9265 9333 and indicate your preferred method of communication (email or phone).