Division: PEOPLE PERFORMANCE &TECH
Unit: CUSTOMER SERVICE
Section: TOWN HALL
Salary: AUD $37.48 per hour plus Superannuation
Employment status: Casual
Employment arrangement: Casual
Location: Sydney CBD
At the City of Sydney our people are our most important asset and central to achieving our exciting and ambitious Sustainable Sydney 2030 - developing a green, global and connected city.
The City of Sydney is focused on delivering a Green, Global and Connected City, and connecting with our customers is an important part of the Sustainable Sydney 2030 vision.
We are seeking an experienced Customer Service Officer to join our exciting Customer Service unit to provide a wide range of services to our residents, businesses and visitors.
Customer Service Officers are the first point of contact for customer inquiries and requests, providing high quality, efficient and friendly services, accurate advice and information and access to the City's services and facilities across a range of customer service operational areas including Call Centre, Counter, Administration and customer service support functions.
We are looking for highly motivated individuals who are passionate about providing excellent customer service and thrive on not just meeting, but exceeding customer expectations. The successful applicant will have great communication skills and at least three years' experience of working within a call centre and customer service environment. Ideal candidate should be able to demonstrate patience and understanding of customer needs, have good computer literacy skills, consistently meets or exceeds their KPIs and has excellent schedule adherence.
A comprehensive induction and training program will be provided and you will receive ongoing coaching and mentoring in a supportive and a progressive environment.
Do you want to be part of something challenging and rewarding? Are you passionate about serving our community? The City of Sydney might be the right career move for you.
To apply: Click on 'Apply' button below to complete your online application. Please upload your current resume and respond to the online application questions that demonstrates how you meet the requirements of this role. Please note the "Essential Criteria Response" field in the online application does not require you to respond or upload a document. Applications must include the names and telephone numbers of two referees.
This role will require a National Criminal Background check and a Pre-Employment Health Declaration.
Position description: CLICK HERE to view or download the position description.
Applications must be made online via the City's website by 11:59pm, Monday 27 January 2020.
For further information contact: Emily Woolridge, Contact Centre Manager on 02 9265 9845.
Employee Benefits: CLICK HERE for more information on the benefits of working in Council.
At the City we provide equal employment opportunity. We are committed to ensuring an accessible and inclusive work environment and encourage applications from people from diverse backgrounds and cultures.