Do you want to take your career to the next level at one of New Zealand's most progressive Regional Councils and contribute to the valuable work that we do?  If so, we have just the right job for you!

We are looking for a dynamic individual to support our Customer Contact service team. We need you to be passionate about customer service and adaptable to be able to assist the many functions of the Customer Contact Team.  We need you to be a team player and deliver a high standard of customer service support to meet our requirements.

This is a permanent, full time opportunity to help contribute to the great mahi we do at Toi Moana. You will be part of a corporate support team that includes functions like customer service, facilities and information management, mail processing, document scanning and printing and catering.

Te āhuatunga a te tūranga | About the role

As the Support Officer reporting to the Customer Service Team Leader you will; 

• Organise catering for internal meetings and liaise with external catering contractors.
• Maintain the cleanliness of meeting spaces.
• Provide customer service support to frontline reception.
• Assist Customer Contact team functions with administration support.

Ō pūmanawa | Your skills and experience

• Previous experience in event/meeting coordination or administration role.    
• Knowledge of food hygiene.
• Attention to detail.
• Customer service focussed.
• Ability to work autonomously and within a team.
• Ability to manage time effectively and prioritise workload.
• Effective oral and written communication.
• A “can-do” attitude.
• A full driver's licence and eligibility to work in NZ is required.

Ko wai mātou | Who we are

Toi Moana Bay of Plenty Regional Council is responsible for land, air and water as well as public transport and economic development. A major focus of our work involves looking after the environment. We manage the effects of people's use of freshwater, land, air and coastal water. However, we also have a broader responsibility with others for the economic, social and cultural well-being of the regional community.

Kaimahi at the heart, we are a values-driven organisation, that really cares about our people.  Who you are is important to us and we welcome diversity as an opportunity to grow our teams and are keen to support people of all gender identities, ages, ethnicities, sexual orientations, religions and abilities. We want Toi Moana to be a place where you bring your whole self to work.

Highlights of working with us include:

• Varied and challenging work.
• Living Wage employer
• A supportive and collaborative work environment.
• Flexibility with the way you work.
• A competitive remuneration and leave package, including additional paid leave over Christmas/New Year, employer paid insurance, well-being initiatives. 
• A commitment to supporting you grow and develop.

This role is located in Whakatane. 

Me pēhea te tuku tono  | How to Apply

Click APPLY NOW or contact Colin Graham, Customer Services Team Leader on 0800 884 880 for a confidential discussion.

To access a copy of Te Tūranga Mahi (Job Description) please click on the following link or copy and paste it into your web browser: rb.gy/q4nt70

NB: To apply for this job, you must have the legal right to be able to work in New Zealand and also a current, valid driver's licence.

Applications close 11pm, Sunday 19 May 2024 and will only be accepted online.