Internal Ombudsman

Dubbo Regional Council Full Time Permanent 28/11/2019
About the Role

Following an internal promotion we have an exciting opportunity for a highly skilled and motivated professional.  

This key position independently assesses and investigates the administrative processes of the Council or Council staff as well as providing advice on best practice, continuous improvement and suggested customer service enhancements in the way Council services are provided to the community.

Key areas of accountability for this position include:

  • Provide strong leadership and specialist advice on ethical decision making, transparency, accountability and probity related matters.
  • Provide complaint handling and investigative services to the community, staff, management and Councillors.
  • Seek out and take opportunities to add value to Council and improve service delivery.

Essential Selection Criteria

  • Bachelor Degree in Business Administration, Law, Policing, Human Resources or related discipline or experience commensurate to the qualification(s).
  • Strong, strategic leadership experience, with excellent analytical, consultation, negotiation and conflict resolution skills and the ability to resolve high priority, sensitive and complex matters.
  • Extensive experience in the managing, planning and conduct of investigations, including an in-depth knowledge of investigation techniques, procedural fairness and a demonstrated ability to adopt a fair and equitable approach to the resolution of complaints and disputes.
  • Sound knowledge of relevant legislation and associated best practice; including, but not limited to: (local government policy and practice, Public Interest Disclosures Act 1994, Independent Commission Against Corruption Act 1988).
  • Excellent oral and written communication skills, with a demonstrated track record of interaction with a range of audiences and stakeholders of various backgrounds, including senior executives and community leaders/representatives.
  • Demonstrated problem solving and decision making skills, as well as an ability to demonstrate initiative, including ability to initiate and respond effectively to change.
Desirable Selection Criteria
  • Specialist qualifications or accreditations in an area that is directly related to one or more of the key services for which the incumbent will be responsible (e.g., Certified Fraud Examiner; Cert IV Investigations / Government; Public Administration).
  • Understanding the workings of Local Government or experience in a public sector environment.

Please refer to the attached Position Description for the entire scope of essential and desirable criteria which all applicants must meet.

Salary: $96,612-$112,279 per annum plus superannuation

Closing Date: 9.00am Thursday 12 December 2019

Interview Dates: Tuesday 17 & Wednesday 18 December 2019

Enquiries: Executive Manager Governance & Internal Control - 02 6801 4240