I M T Service Delivery Manager

Wollongong City Council Full Time Permanent 28/11/2019

Wollongong City Council offers not only jobs but careers. If you are looking for a career with a variety of opportunities, the chance to make a difference and add value to the community, we have a lot to offer!

IMT Service Delivery Manager

Are you a service delivery professional with a passion for excellence in customer service? Do you enjoy developing high performing teams, and delivering exceptional outcomes?

Permanent | Full Time
Salary up to $138,204 per annum plus superannuation
(depending on qualifications and experience)
and option of a motor vehicle equalisation allowance
or a lease for private use of a motor vehicle
Recruitment No. 19134

The Role

The IMT Service Delivery Manager is Council’s expert in leading, developing and optimising cost-effective delivery of IMT support services and client relationship management. They will lead a team to ensure Council’s IMT support services are aligned with organisational needs and further develop, implement and manage effective vendor relationships with the organisations strategic and operational goals.

We are looking for an experienced and career minded professional who has:

•Great team leadership and performance management skills;
•Solid experience in the management and service delivery;
•A high level of commitment to providing excellent customer service; and
•Excellent skills in systems development and control.

This position provides you with the opportunity to grow and expand your skills and experience within a challenging and changing work environment.

Benefits of working at Council:
•We support and encourage study and career development
•We encourage personal and professional growth
•We understand the importance of work/life balance
•We recognise and reward performance and embrace change
•We are committed to providing a safe working environment for all
•We offer Flexible work arrangements + 35 hour working week
•We offer a varied lifestyle benefits program including corporate discounts
•We support Novated leasing arrangements.

How to Apply

For this role, you are required to address each of the selection criteria in a separate written document and attach to your application. Please note that hardcopy, faxed and emailed applications will not be accepted. Applications can be submitted at
For further information regarding this position please contact Ingrid McAlpin, Chief Information Officer on jobs@wollongong.nsw.gov.au. Enquiries will be dealt with in the strictest confidence.

Any questions regarding submitting the application online please contact the Recruitment team on (02) 4227 7065.

Interviews will be held week commencing the 6 January 2020.

Applications close 9am Monday 16 December 2019.

Wollongong City Council is committed to the principles of employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Criminal History and Working with Children Check. Employment is subject to clearance of all these checks.